Refund policy

1. The short version

• You can move your booking to another date free of charge up to 10 days before it.
• Less than 10 days before the date, no changes or refunds are possible, but you can transfer the booking to someone else.
• If we cancel, you choose a new date or a full refund.

2. Why there is no 14-day withdrawal right

Under Art. 57(12) of the Bulgarian Consumer Protection Act (transposing Art. 16(l) of Directive 2011/83/EU), the statutory 14-day right of withdrawal from distance contracts does not apply to leisure services booked for a specific date. All our sessions and courses are booked for a specific date, so once paid, your booking is final, subject to the rescheduling options below. You are shown this information before you pay.

3. Rescheduling

• Up to 10 days before your booked date: one free date change, subject to availability. Contact us at [email protected] or +359 88 458 2970 with the name and date on the booking.
• Less than 10 days before the date: no changes or refunds. You may, however, transfer the booking to another person who meets the participation requirements (18+, valid ID). Let us know in advance.

4. Courses

The same rules apply to courses, counted from the announced course date. If we cancel or move a course date, you choose between the next announced date and a full refund.

5. If we cancel

If we have to cancel because of weather, technical failure, instructor unavailability or safety concerns, you choose between a free new date and a full refund of everything you paid.

6. Refused entry and no-shows

No refund is due for a no-show, or where entry is refused or a session is ended because of intoxication, missing valid ID or a breach of the safety rules.

7. How refunds are paid

Refunds go back to the payment method you paid with, within 14 days of the refund being confirmed.